Return, Refund & Exchange

 

Thank you for shopping with Wall Decor Delights! We strive to ensure your satisfaction with every purchase. These terms are applicable to orders shipped within the United States, Australia, Europe and Canada. Please find our Return and Exchange Policy below.

 

IMPORTANT! Please note that return shipping costs for any reason are the customer’s responsibility. This shop is run by one person, and every piece is printed on demand—so covering return shipping and handling on our side can get very costly. I truly do my best to make sure you’re happy with your order, and I’m always here to help you choose the right size and fit. To reduce the chance of a return, please measure your space carefully before purchasing, and feel free to message me for a free mock up or sizing advice.

RESTOCKING FEE

We do charge restocking fee. 

USA, Canada, Australia:

Because every artwork is individually produced to order, approved returns for reasons unrelated to damage, defects or an error on our part are subject to a 20% restocking fee. Oversized artwork measuring 46 inches or more on its longest side or 40x40 inches for square size is subject to a 30% restocking fee. Original shipping charges are non-refundable, and customers are responsible for return shipping. Custom, personalized and specially modified artwork is final sale. Restocking fees do not apply to artwork that arrives damaged, defective or incorrect.

European Union:

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason. To exercise your right of withdrawal, please contact us within this period. Once we receive your returned item in its original condition, we will issue a full refund within 14 days. Please note that return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Lost or Undelivered Orders: Orders reported as lost or not received are eligible for a free replacement after the customer opens an investigation or claim with the shipping carrier and provides the relevant case number. In many cases, the carrier can locate a package that was delivered to the wrong address and redirect or recover it. Refunds are not available for orders claimed as lost or not received. This policy is necessary to prevent fraudulent claims and protect our small business from dishonest refund requests.

Cancellation: 

You can request to cancel your order within 2 hours after it was placed. Please contact us  to request cancellation!

Measure Carefully & FREE Mockups:

We kindly ask you to measure carefully before making a purchase, as the most common reason for returns is due to sizing issues. If you are unsure how the artwork will look on your wall, please contact us with a photo of your wall. We will be happy to create a FREE mockup by placing the canvas of your choice on your wall in various sizes and frames.

Damaged Items:

You do NOT need to return damaged items! We take full responsibility for damages and you will be provided with replacement for FREE. Please contact us with at least 4 photos: 1) A wider angle of the canvas, 2) a photo of the damage close up, 3) a photo of the box, especially if there's a damage on the box, 4) Full view of the box the item has arrived in including the label. 

Your replacement process will start as soon as we receive the photos! 

Full refunds are not available for damaged orders. If there is a small chip that the customer is willing to conceal, a partial refund may be available at customer's request instead of replacement. This policy is necessary to prevent fraudulent claims and protect our small business from dishonest refund requests.

Lost Items:

If the tracking shows the item is delivered but you don't see it, we kindly ask you to check around your house, backyard, garage, and ask your family members. If it's not found, please open a file with Fedex (UPS). If the item is not found within two days, please contact us with the information and we will start the replacement process for FREE. 

Returns:

• Eligibility: We accept returns of canvases if you are not completely satisfied with your purchase, for any reason.
• Reason: Depending on the reason for your wish to return, we can offer you a one-time replacement and you get to keep both canvases. a) If the item does not match your decor, we will offer you a one-time replacement at half price off of another canvas of the similar size. b) If you would like to upgrade to a bigger size, we will offer you a one-time refund of 50% for the smaller canvas. c) If you would like to get a smaller canvas, we will offer you a one-time 50% off for it. 
• Time Frame: You must contact us and send the item back within 30 days of delivery.
• Cost: The buyer is responsible for the shipping costs.
• Refund: You will receive a full refund through the same method you used for payment within 24 hours after the item is received.
• Address:  We will donate returned items to Goodwill or a similar charitable organization.  This process helps us contribute to the community while managing returns sustainably. We will provide you with a return address via email. Please contact us to initiate a return.

European Union 14-Day Cooling-Off Period:

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification. The item must be returned in the same condition in which it was received. Unless the item is defective, damaged, incorrect, or otherwise required by applicable law, the customer is responsible for the return shipping costs. Please contact us before returning an item so that we can provide return instructions and the appropriate return address.

Exchanges:

• Eligibility: We accept exchanges of canvases if you wish to replace your purchase with another item from our store. 
• Reason: Depending on the reason for your wish to exchange, we can offer you a one-time replacement and you get to keep both canvases. a) If the item does not match your decor, we will offer you a one-time replacement at half price off of another canvas of the similar size. b) If you would like to upgrade to a bigger size, we will offer you a one-time refund of 50% for the smaller canvas. c) If you would like to get a smaller canvas, we will offer you a one-time 50% off for it. 
• Time Frame: You must contact us and send the item back within 30 days of delivery.
• Condition: Items for exchange must be returned in their original condition.
• Time Frame: You must contact us and send the item back within 30 days of delivery.
• Cost: The buyer is responsible for the shipping costs.
• Exchange: We will start processing your replacement canvas  as soon as you provide us with a tracking number.
• Address:  We will donate returned items to Goodwill or a similar charitable organization. This process helps us contribute to the community while managing returns sustainably. We will provide you with a return address via email. Please contact us to initiate a return.