Shipping policy
Order Processing
Our order processing times is usually 2-5 business days.
Turnaround Times
Our turnaround times (from order placement to delivery) are as follows:
USA - usually under 10 days (between 7 and 10). A few larger sizes and frame colors may take up to 12-15 days. If fast delivery is important, please contact to ask about specific size and frame!
Europe - usually under 15 days. Some sizes can come in under 10 days. If fast delivery is important, please contact to ask about specific size and frame!
Canada, Australia and other countries outside Europe and USA - usually under 20 days. Some sizes can come under 10 days. Some sizes can come in under 10 days. If fast delivery is important, please contact to ask about specific size and frame!
Domestic Shipping (United States)
Free Shipping Within the United States
We are pleased to offer free standard shipping on all orders within the United States. There is no minimum purchase required, so you can enjoy our beautiful wall art without worrying about extra shipping costs.
International Shipping
For orders to Canada, Australia, Europe, and other countries, shipping costs may apply depending on the production location of the artwork. We aim to keep these costs as low as possible while ensuring timely and safe delivery.
Customs Duties
Promise for select countries: There should not be customs duties for shipments to the USA, Canada, Australia, Europe. If you are in one of the above countries and you receive a customs duty, please forward the bill to us and we will cover it.
We generally avoid customs fees for end customers, but rare exceptions may occur. Delivery services in some Europe countries that are not part of the European Union may occasionally issue a customs bill. We extend our tariff refund promise to those countries.
However, other countries not mentioned above may or may not charge customs duties, and these charges are the responsibility of the customer. We recommend checking with your local customs office for more information.
Processing Times
Most orders are processed in less than 4 business days. Some sizes and frames can take as little as 1 or as long as 6.
Delivery Times
For USA:
Please allow 2-5 business days for delivery after your order has been shipped (1-6 business days after purchase). You will receive a shipping confirmation email with a tracking number once your order has shipped. This allows you to monitor your shipment's progress and anticipate its arrival.
Everywhere else:
Please allow 2-15 business days for delivery after your order has been processed. Many of the sizes are made locally, ensuring quick delivery times. However, to make our full range of art available, some pieces might take longer to arrive. We appreciate your patience as we work to deliver your chosen artwork.
You will receive a shipping confirmation email with a tracking number once your order has shipped. This allows you to monitor your shipment's progress and anticipate its arrival.
Production and Shipping Locations
We have a network of printers in various countries, allowing us to produce art as close as possible to your location, ensuring high quality and quick delivery times. This local production helps us deliver your order more efficiently. However, certain sizes may be produced at our other trusted locations to meet your specific needs.
Shipping Carriers
We use FedEx and UPS for the majority of our shipments, ensuring your art is delivered safely and on time. For some canvases and posters, we rely on USPS, or your country's local regular mail provider (Canada Post, Royal Mail, etc).
Order Tracking
Once your order is shipped, you will receive a tracking number via email. This allows you to monitor your shipment's progress and anticipate its arrival.
Contact Us
If you have any questions or concerns about your order, please do not hesitate to contact us at . We are here to assist you and ensure you have a positive experience with Wall Decor Delights.
Packages Not Moving in Tracking
If you noticed that your package is stuck in a certain place for too long, please let us know! There could be some issue with the carrier that we can solve very fast. We can also make sure the package is not lost. If it's lost, we will replace it free of charge.
Lost Packages
We are not responsible for lost packages. If your order is lost during shipping, please provide us with the details, as well as the claim number that you have opened. We will investigate the issue and, if confirmed lost, send a free reprint of your order.
Damaged Order
If your order arrives damaged, contact us as soon as possible. Please include photos of:
1. Full view of the box the item has arrived in including the label
2. A damaged area of the box (if it was damaged too)
3. A full view of the canvas
4. Closer view of the damaged area of the canvas